FREE CUSTOMER SERVICE TRAINING & CERTIFICATION PROGRAM IN DENVER, CO
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Why Enroll in Free Customer Service Training?
Customer service representatives are in demand, with nearly three million professionals currently working in the field. Customer service representatives who specialize in tech support are particularly desired in the Denver job market at this time. Individuals who work in customer service in tech can enter the field at about $17 per hour and grow their hourly wage as they gain experience and seniority.
The free customer service training program provided by Udemy Online will prepare you to manage a variety of simple and complex customer service issues. We will even pay you a stipend as you learn to help you focus on your studies. Additionally, you will gain experience in sales techniques, data entry and software as a service (SaaS). You will leave the program confidently equipped to begin a job as a customer service professional in the tech industry.
About Our Free Customer Service Training Program
In addition to your training in customer service in technology, CrossPurpose also provides students with three free weeks of personal development training. This training is designed to help you succeed in the tech workforce by equipping you with the skills you need to navigate an office environment and work as a member of a team.
Topics of our personal and professional development training
- Financial health and literacy
- Mindset growth
- Writing personal brand and goal statements
- Public speaking
- Team building
- Conflict resolution
- Resume building
- Tech and digital skills
- Sharing your story
- And much more!
What you will learn
After successfully completing your personal development training, you will advance into the Udemy Online customer service in tech program. You will spend 6-8 weeks in a self-paced, online course that will use video, simulations and other tools to help you gain experience as a customer service representative. After completing this portion of the program, you will learn:
- How to position customer success correctly for your customers and colleagues
- How to deliver excellent customer service
- Why listening to customers on social media platforms is more important than ever before
- How to diffuse difficult customer interactions to focus on actionable solutions
- How to keep customers happy and loyal to the company
- The essence of what it means to be in an SaaS business compared to traditional software
- How to utilize Google Suite in the workplace
- An introduction to SaaS and data entry
What You Can Do with Certification
After completing your free customer service training with a certificate, you will be able to begin an entry-level role as a technical customer service agent.
As you advance your skills, you can also pursue other related careers, including:
- Customer service representative
- Help desk agent
- Product support specialist
- Remote customer service specialist
- Customer retention specialist
- Customer resolution specialist
- Management and supervisory roles
- And more!
Our Course Curriculum:
First 3 Weeks: Personal Mindset and Professional Development Training.
Followed by 6-8 weeks of free online customer service training, at your own pace.
8th grade reading level/6th grade math level
Type 40+ words per minute
Comfortable talking on the phone most of the day and addressing conflict
CrossPurpose is an organization dedicated to removing the barriers that can often make it difficult for people to secure meaningful employment.
We provide the best free customer service training Denver has to offer through the comprehensive Udemy Online platform. We provide free training and free mentorship to all of our program participants.
We work with experts in the industry and local partners to develop a comprehensive program that will give you the best start possible for your future as a customer service professional.
We believe in you
We believe in you and we are here to help you achieve your goals as you enter the booming tech industry in Colorado and the Denver metro area.
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